Placing an order
Placing an order
Fill out the ‘get a quote’ form, found on the stationery drop down menu.
Fill in the form and email it back.
A quote will be given based upon your completed form.
Please review the details of the quote.
If you are happy, you will be invoiced for a 50% non-refundable deposit.
Design process
Once all the information is received for your customisation, you will receive 2 drafts before the final design for sign off.
You will receive your first digital draft stationery to review and send back any feedback or amendments.
You will receive your updated second digital draft stationery to review and send back any feedback or amendments.
You will receive your final digital drafts with updates. You will be asked to give your final approval before printing. You can purchase additional drafts for a fee.
Please note that the digital drafts can look different on different screens but this is the best and most accurate way to show you your design before it goes to print.
Please make any amendments based on what you can see in the provided drafts, ensuring all information, spelling and grammar is correct as we cannot be responsible for any errors once we have had final sign off.
Printing and delivery
An estimate will be given for when you can expect your stationery once the design is signed off. This is usually around 3 weeks, depending on the size of the order.
Pay the remaining 50% of your invoice.
Your order will be with you soon!
Additional useful information
Deadlines
During the design process, deadlines will be set to ensure feedback and forms are received in time to deliver your order in time. If deadlines are missed, we can’t be held responsible for not delivering stationery in time.
Minimum order
We require a minimum order of £200, not including shipping costs. If your order doesn’t fulfill at least £200, a fee of the remainder will be added to your invoice. This insures the designers time is covered for the amount of time it takes to produce your customised stationery.
Order returns
Our products are customised just for you, so unfortunately we cannot refund in anyway in the event of an order being cancelled or customer dissatisfaction.
Assembly of stationery
All stationery is despatched to the customer unassembled. The customer is responsible for sorting, and mailing each individual piece of stationery with individual postage.
Image and design rights
All designs and photographs are owned by Settings Homeware.
Settings Homeware reserves the right to post images of your product purchases online and on social media, however no private information will be shared.
Postage and shipping
International orders
Customs tariffs and delays may be applied once your order arrives at your shipping destination. The customer is fully responsible for paying these fees and we are not able to estimate or be responsible for any delays or fees prior to placing an order.
UK and international orders will be sent via Royal Mail.
Settings Homeware will not be held responsible for any lost packages, incorrect addresses, errors, delays, damaged products, of the Royal Mail (or any other shipping services).
What kind of paper do you use?
300gsm beautiful quality card is used as standard, but 120gsm can be used if requested.
Do you offer samples?
No drafts can be shared before an order is placed but you can request paper samples so you can be sure of the final outcome.